Mercator had a successful year and saw the diversification not only of products but of customers as well. The business completed the implementation of the IT infrastructure and solutions needed for the Premier Inn property at Dubai Investments Park, with projects for two other Premier Inn  properties in the pipeline.Mercator's revenue accounting product, RAPID,was implemented for Syrian Arab Airline,Philippine Airlines, Garuda, Jet Lite and Serbia's JAT Airways.

Mercator further increased RAPID's market presence in Africa by winning contracts at Air Algerie, Tunis Air, Sudan Airways, Ethiopian Airlines and Libyan Arab Airlines. SriLankan and Etihad Airways upgraded to the latest release of RAPID, while West Jet (the second largest Canadian carrier) went live with Mercator's business process outsourcing for interline accounting. Finally, MASkargo and Gulf Air upgraded their MIS capability with Mercator's revenue accounting intelligence tool RADAR.

Mercator continued to host a number of airlines and is well-positioned to provide integrated solutions including new user interfaces, revenue integrity, Global Distribution Systems bypass and e-commerce initiatives with its Passenger Solution. The four customers for this system are  SriLankan,Yemenia, Air Algerie and Kuwait Airways.

Customer Relationship Management expanded its user base, implementing CRIS for Etisalat, the largest telecommunications provider in the UAE.

Mercator has had great success with its new generation cargo solution, SkyChain. Highlights included Swiss WorldCargo going live with new cargo technology, following in the footsteps of Emirates SkyCargo and Midex, where SkyChain redefined their end-to-end cargo operations.Virgin Atlantic and SriLankan also opted for SkyChain after a rigorous selection process in 2008.

One of the year's highlights for Mercator was providing equipment to the Emirates Airline Dubai Rugby 7s as sponsor of the Media Centre.Mercator repeated this support at the AC Milan - Hamburg SV football match held in Dubai.