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Patrick Naef | - Head of Mercator |
Patrick Naef joined Mercator in February 2006. With more than twenty years IT experience in a variety of industries Patrick heads Mercator, the Emirates Group's IT division. Patrick is responsible for formulating ongoing IT strategy across the entire organisation and for satisfying the IT needs of the various internal departments. Patrick also oversees Mercator's external business, ensuring that the highest possible service is provided to more than 100 customers within the aviation industry. Before joining Mercator, Patrick was Chief Information Officer and Executive Vice President of Swissair, coordinating all IT initiatives across the airline. He was also Chief Technology Officer and founding member of Beyoo.com, the internet travel portal of the Swissair Group. In addition to his extensive experience within the airline business, Patrick has previously worked in the Swiss banking and insurance sector, with prestigious companies such as Coutts & Co., Bank Julius Bar and Zurich Financial Services. Patrick was born in Zurich, Switzerland, and holds an Executive MBA in Business Engineering and a degree in Computer Science. | | | |  |
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Duncan Alexander | - Vice President IT Sales and Marketing |
Duncan joined Mercator in March 2008. His role is to develop new markets and products for Mercator plus lead sales. Duncan was formally running his own marketing services company, Encomium, based in the UK. He has over 18 years experience in the aviation sector having worked in senior management positions at Official Airline Guides (OAG), SITA and Galileo. He has also worked as an aviation consultant with PriceWaterhouseCoopers and Logica. | | | |
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Tom Burgess | - Senior Vice President IT Customer Services |
Tom joined the Emirates Group in 2006 to head up the IT infrastructure area. He is now responsible for the IT Solutions and Customer Services. In total, Tom has worked for over 40 years in IT, ranging from hands on technical support, systems engineering, customer liaison, project management and, for the past 25 years, managing all aspects of IT infrastructure in large organisations. Prior to joining Emirates Group IT, Tom worked for Zurich Financial Services for 17 years. He held numerous management roles within the Zurich Group (with more than 50,000 users) to eventually become Head of International IT, responsible for the Group's worldwide IT infrastructure, the associated 300 staff and annual budget of US $100m. Before he was appointed by Zurich, Tom worked for BP Oil UK and was involved predominantly in telecommunications, in both project and departmental management roles. His experiences before BP embraced the gas industry, as well as the Police in London and UK Air Traffic Control.
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Neetan Chopra | - Vice President IT Strategy & Architecture |
Neetan Chopra joined the Emirates Group in 1995 and has been responsible for providing IT services and solutions to a wide variety of business units across Operations, Commercial & Planning, Destination and Leisure Management, Dnata Agencies and Group Services. Neetan was appointed Vice President for IT Strategy and Architecture in November 2006. He is currently responsible for ensuring that work undertaken by IT follows a well defined architecture, internationally recognised quality processes and information security policies. He also looks after satisfying the IT needs of Emirates Group IT. Before joining Emirates, Neetan worked as a management consultant with Accenture (then Andersen Consulting). He worked on a number of consulting assignments across various industries in areas such as strategic IT planning, methodology implementations, package and custom system implementations and IT organisation design. Neetan was born in Delhi, India and holds Masters degrees in Computer Applications (MCA) and Business Administration (MBA).
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Cheryl Lynch | - Vice President Strategic Sourcing and Development |
Cheryl joined Emirates Group IT in April 2001 as a Project Manager. She went on to become Manager Information Systems for a range of Group business areas. Recently she moved to her current role, focusing on the strategy for sourcing people and projects for EG-IT as well as ensuring that IT's greatest asset, its people, are at the forefront of the IT strategy. The role also encompasses the management of the Project Management and Software Technology Groups, including recruitment, performance management and development, and resource management. Cheryl has worked in the Project, Program and IT Management domain for 13 years. Before joining Emirates she worked for a leading UK bank and spent 11 years in the travel domain, seven years with Worldspan GDS. She holds an Masters in Business Administration from Bradford University, UK and has a total of 18 years business experience. | | | |
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Fayyaz Alam | - Vice President IT Production |
Fayyaz Alam manages the IT Infrastructure for the Emirates Group, which includes the data centres, servers, networks and end user devices. Fayyaz and his team are responsible for provision of a cost effective, fit for purpose, scalable, stable and secure IT infrastructure which caters to the current and future needs of the Emirates Group. Prior to this role Fayyaz managed the IT strategy and business solution development for Engineering, Flight Operations, Service Delivery and Network Operations. In previous roles with Emirates Group, Fayyaz headed IT for Commercial, Planning and Revenue Accounting functions and has been with the Emirates Group since November 1991. Before joining Emirates Group, Fayyaz worked as a systems analyst and developer for National Computers in Pakistan.
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