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Customer Forum 2010

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  Presentation files File Size Type
  Day 1
IATA Passenger Experience
477 KB
 PDF
The Customer Experience
9176 KB
 PDF
Video of Sir Maurice Flanagan and Duncan Alexander
6544 KB
 FLV
Innovation around Security to Facilitate the Business
771 KB
 PDF
Ten Mantras on Innovation
2977 KB
 PDF
   
 
  Day 2
Industry in Recovery
307 KB
 PDF
Transforming Business from a Customer's Perspective
1740 KB
 PDF
Mercator addresses the Cargo Industry
964 KB
 PDF
Raising the Bar on Customer Service and Information Sharing
364 KB
 PDF
Impact of Social Media
34999 KB
 ZIP
Customer Centric Strategies driving Up selling and Cross selling
1103 KB
 PDF
Revenue Leakage and Internet Fraud
303 KB
 PDF
Corporate reputation and Crisis Management
705 KB
 PDF
Business and IT alignment
960 KB
 PDF
   
 
 
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