More than 25 million coupons will be processed each year, generating a stream of invaluable management and strategic information. The processed data will be available to Malaysia Airlines for further value-add revenue accounting activities. Benefits will include enhanced revenue through accurate billing and verification, reduced accounting costs, boosted productivity and the elimination of training costs.

Tengku Dato’ Azmil, Executive Director and Chief Financial Officer, Malaysia Airlines, said: “Mercator’s passenger revenue accounting solutions have already proved themselves within Malaysia Airlines over the past two years, giving us the full confidence to outsource this process to Mercator. We will now be able to concentrate on our core areas of operation, and on providing maximum value to our customers.”

Nigel Hopkins, Executive Vice President Service Departments, Emirates Airline, said: “This latest deal with Malaysia Airlines strengthens our already close relationship and demonstrates our commitment to provide high quality solutions and the highest levels of service. They will enjoy a real breakthrough in their revenue accounting in both their passenger and cargo operations and we are confident that this will be a key weapon in their ambitious growth plans.”

In an additional deal, Malaysia Airlines’ cargo division, MASkargo, has selected a licensed version of Mercator’s cargo revenue accounting solution, RAPID. The solution provides the tools to control more effectively their complex cargo operations, by giving a clear view of how their business is performing.

Dato’ JJ Ong, MasKargo’s Senior General Manager, said: “Our business is growing rapidly and we need to clear the way for informed strategic decisions. RAPID Cargo allows us to do just this and helps us to compete more effectively. This is yet another milestone in our continual quest towards improving the financial management of MASkargo.”

Malaysia Airlines joins Mercator’s growing list of customers for its accounting systems, which includes airlines such as Emirates, SriLankan, British Airways, Qantas, Air New Zealand and South African Airways.

Malaysia Airlines is one of Asia’s most established carriers and currently operates 110 aircraft to 69 destinations spread throughout Asia, Europe, the Middle East, Africa and America. Last year 17 million people flew on the airline’s network.