Mercator is part of the Dubai-based Emirates Group and is a leading supplier of IT solutions to the global air travel industry. The company also meets and satisfies the full range of the demanding IT needs of the main constituent parts of the Emirates Group - the award winning Emirates Airline, and Dnata, the largest air travel services organisation in the Middle East.

Through Mercator's vast experience in serving the IT requirements of these major organisations, it has developed an impressive product portfolio encompassing airline financial solutions, air cargo and logistics solutions, passenger and airport solutions, airline process outsourcing and airline business consultancy.

Mercator's suite of airline financial solutions comprises passenger and cargo revenue accounting solutions, outsourced revenue accounting services and an outstation accounting solution. These are designed to help airlines benefit from increased revenues, better productivity, reduced accounting costs, and streamlined processes.

Mercator's air cargo and logistics solutions deliver the advanced functionality needed to give clear competitive advantage to airlines, airports, ground handling agents and the wider air cargo supply chain. New generation cargo management, cargo ground handling and online ULD management solutions free airlines from the burden of complexity, allowing them to build flexible and competitive businesses.

Mercator’s passenger and airport solutions together form the key that unlocks the door to unparalleled airline service. A portfolio of advanced reservations and airport control systems ensure that passenger journeys are smooth and hassle free. Frequent flyer solutions transform airline passengers into loyal customers.

Airline process outsourcing solutions operated from state-of-the-art data centres in Dubai allow airlines to focus on key activities instead of being distracted by administration and IT tasks. Mercator’s outsourced revenue accounting and customer loyalty services, application hosting and business process outsourcing all lighten the load for the world’s airlines.

Mercator also offers any business consultancy required to make a difference to airline operations. A wide range of services is offered, from broad strategic consultancy projects for regional airlines through to specific implementation projects for the world’s major carriers.

The philosophy behind the development of these solutions ensures that each product adds significant value to customers by reducing costs, improving processes and increasing productivity.

More than 50 major airlines are now reaping the benefits of being a Mercator customer, and they include: Air New Zealand, British Airways, Emirates, ExpressJet, Gulf Air, Kenya Airways, Malaysia Airlines, Royal Brunei Airlines, Qantas, Singapore Airlines, South African Airways, SriLankan and Swiss WorldCargo.