Key System Features
Online Booking
The Mercator Internet Booking Engine (IBE) will support 3 types of online bookings:
 | Revenue booking - one way, return, multi-city (multi-city includes stopover, open jaw, and other journeys involving more than two cities) | | Interline booking - one way, return | | Redemption booking - return, limited multi-city |
All PNRs are stored in Mercator's MARS reservation system.
Passenger Types | Availability, fare quotation, and booking are supported for adult, children, and infants up to a maximum of 9 passengers per PNR. Other passenger types can be supported upon request |
Class of Travel
| Availability, fare quotation, and booking are supported for first, business, and economy class or any other class for which fares & availability exist. | | Mixed class bookings | | Interline booking |
Availability
| Real-time flight availability up to 344 days ahead | | Real-time interline availability | | All connections are generated by MARS/Worldspan (1P) | | Users can search by availability only, by priced availability (fixed dates) and priced availability fares calendar (flexible dates) |
Fare Quotation
IBE uses the Worldspan pricing engine for fare quotation. This supports the following fare quotation options for all classes and passenger types:
| Lowest Available Fare (user selects flights from availability results and IBE quotes the lowest available fare for the selected itinerary) | | Best Price (multiple low fare options for specific dates) | | Calendar Display (7x7 day calendar grid showing lowest available fare for 49 outbound & inbound date combinations) | | Interline pricing (lowest available fare). | | Pricing is available in multiple currencies. By default, IBE quotes the fare in the currency defined for the point of sale. |
Delivery Options
| IBE supports E-ticketing (online) | | Paper ticketing (offline) | | E-tickets are fulfilled instantly online | | For each delivery option it is possible to configure minimum and maximum time before departure, queue city/number, PNR remark etc. | | IBE captures passenger address details, plus email address and telephone number. |
Payment Options
| Supports a range of online and offline payment options including credit card and cash payment at an office. |
Booking Confirmation
IBE will generate a booking confirmation email to the customer which will include the e-ticket.
Frequent Flyer Integration with IBE (Optional)
The CRIS (Mercator's Customer Relationship Information System solution) frequent flier integration on IBE will be supported as follows:
| Members of the frequent flier scheme are able to login to the IBE with their user ID and password. The IBE automatically populates their details onto the booking form, saving the user from having to type it in manually every time they make a booking | | Members may view miles accrual, when deciding which fare to book | | IBE system captures frequent flier numbers for miles accrual | | Members may redeem miles for reward bookings and upgrades. |
Booking Manager
| Allows any customer with a PNR to view their booking and e-ticket on the web site | | User is able to view itinerary and e-ticket and add special service requests (SSRs) such as seats, meals, contact details & APP/API data. | | Frequent Flier members are able to upgrade their bookings using frequent flyer miles | | Booking manager can also display bookings made via the GDS or call centre. |
Management Reporting
Basic management reporting on online bookings and revenue
Language Support
The IBE user interface can be offered in any UTF-8 language required by the client.
Hotel and Car
IBE can support several hotel and car integration options including XML and white label implementations with specialist inventory providers, either in path or stand alone.
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