Sentinel is an advanced safety information and reporting solution designed by safety professionals specifically for safety professionals. It monitors airline safety data, enabling users to quickly and accurately pinpoint potential areas of concern. Sentinel efficiently captures safety related data and provides the right environment for a corporate culture that is safety aware. Information is entered into the system as incident reports, which can include everything from the seemingly trivial through to emergencies. All reports are filed in a data repository for trending and analysis. Sentinel analyses this accumulated information and helps detect patterns and trends which are significant or may become significant. The results can be transmitted reliably and in real time to safety specialists within an organisation and can be shared with other Sentinel users around the world. Such advanced trending and analysis tools equip Sentinel users with all the information they need to adopt preventative strategies and target resources appropriately.
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| | Business Benefits | | Supports an open, penalty-free reporting culture that encourages staff to contribute information without fear of recrimination | | Identifies risk areas through graphs | | Transforms a manual paper-based system into a fast and efficient automated process | | Answers queries quickly and accurately | | Supports the safety investigation process and provides an audit trail | | Provides a quick and efficient flow of information to other safety personnel | | Facilitates the input and output of data into various file formats and through various sources | | Customisation options make Sentinel highly adaptable to meet organisational needs | | Manages the list of personnel associated with an incident | | Organisations can define their own risk matrix in terms of parameters, weightings and number of matrices. | | Users can work on an offline snapshot of the database | | Reduces training requirements as the system is user friendly | | The system is easily administered and configured | | Manages routine frequently reported incidents | | Interfaces easily with other applications and corporate databases | | Supports IATA STEADES information exchange program | | Interfaces with the European Union's ECCAIRS reporting system |
| | | Key System Features | | | Collecting and Managing Safety Data: | | | Data Entry |
Users enter data into the system through a comprehensive range of incident report modules. These cover the key areas of safety:
| Air safety reporting. This module processes and analyses safety related incidents reported by flight crews. This information can be sent to IATA, who then merge it into one global database. The data, which is anonymous, covers incidents over 12 calendar months and is sent quarterly to participating airlines. | | Ground found occurrence reporting. Aircraft maintenance plays a vital part in ensuring aircraft are airworthy for service, and it is vital to determine where and why errors are occurring. This module ensures that reports raised by ground mechanics are taken seriously before being stored and analysed. | | Ground handling reporting. The financial cost of damage and the operational disruption caused by delays has made ground handling reporting a key element of an organisation's safety management reporting. | | Cabin crew safety reporting. Violent, abusive and unsafe behaviour by passengers is a growing issue in the aviation industry. This module collates information from cabin crew and generates reports so that this phenomenon can be understood and addressed. | | Flight crew reporting. This module covers issues occurring during the voyage, as entered by the flight deck crew. | | Occupational safety reporting. |
| | | Browse Data
A convenient browse view gives users a high level summary of incidents, investigations and assigned actions. | | | History Log
Sentinel maintains a complete audit trail of changes made to each incident. Log entries are automatically created when additions, changes or deletions are made to the incident record. | | | Adding Attachments
Incidents often generate a wealth of supporting evidence which need to be associated with the incident record. The attachment facility enables the easy storage and controlled access of these files. Any text, sound, picture or video file can be entered into the record. | | | Web Interface
The Sentinel web interface can be used to submit/report incidents into Sentinel through Intranet or Internet. Registered users can also see the status of their incidents and any messages sent to them. | | | Investigate Incident:
If it is decided that an incident needs to be investigated, then an investigation needs to be created in the system.
The investigation module in Sentinel allows users to create investigations and view the progress made on each. Free text descriptions can be added in up to five different sections, all of which can be configured to best suit the needs of the user airline. A browse view enables users to view a summary list of both active and closed investigations. | | | Assign Actions:
Investigations will require tasks to be assigned to other departments and individuals, and the Actions module of Sentinel manages the entire process from the initial raising of the action through to its completion. Progress is recorded at each stage. | | | |
The filter facility provides tools to quickly and easily query the database. Preconfigured Quick Filters give fast access to the most commonly used criteria. | | | Chart
A charting tool, with powerful drill down options analyses and graphically displays incident data.
| Charts can be based on frequency of occurrence, risk and costs. They can also be factored by sectors (e.g. number of incidents per 1000 sectors), or by flying hours. | | This module also graphically represents outstanding and overdue actions associated with investigations. | | Chart data can be exported in a variety of commonly used formats. |
| | | Report
A flexible report builder allows users to create reports for incidents, with user defined content and format. These reports may be printed, emailed or exported in a variety of formats.
Also, an extensive range of pre-defined report formats are available in the system. These can be adapted to meet the specific needs of user airlines, or simply used as they are. | |
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