BANGKOK / DUBAI - 27 September 2012 - Thai Airways International Public Company Limited (THAI) Executive Vice President of Human Resources & Compliance, Niruj Maneepun, and Head of Mercator, Patrick Naef, signed an agreement today that will enable the national flag carrier of the Kingdom of Thailand to manage its global cargo operations using Mercator's new generation cargo system, SkyChain. The airline has also engaged Mercator for its leading cargo revenue accounting solution, RAPID Cargo, along with its ULD management solution, NOMAD.
THAI flies to 75 destinations worldwide, including 9 cargo destinations across 5 continents and handles over 400,000 tonnes of air cargo annually. SkyChain, to be implemented in April 2013, will bring THAI into an already impressive customer base for Mercator which includes other leading airlines such as Malaysia Airlines, Philippine Airlines, Qantas, Virgin Atlantic, along with THAI's fellow Star Alliance members - Singapore, Swiss and United Airlines.
"THAI is pleased to select SkyChain, which gives us the ability to more effectively integrate the management of our information, transportation, inventory, warehousing, handling and packaging processes in real-time. By streamlining our warehouse and administrative processes, we expect to eliminate paper processes and wastage from our operations, substantially impacting our bottom line. In turn, through our greater efficiencies and automated real time technologies, THAI Cargo will be better placed to deliver increased levels of service to our valued customers," commented Niruj Maneepun, THAI Executive Vice President of Human Resources & Compliance, on the Mercator partnership. “It is for these reasons, as well as Mercator's proven experience, that we chose them as our partner to help us achieve our current needs, plus our future cargo growth."
Mercator's award-winning cargo solution, SkyChain, sheds the burden of complexity for airlines, boosting their bottom line. Across the entire freight supply chain, Mercator's new-generation, open architecture platforms free airlines from traditional legacy environments - giving them a newfound freedom to run their cargo business end-to-end at full tilt. The addition of THAI further solidifies Mercator's already strong presence in the Asian region, which includes a Mercator Bangkok-based office with a team of 60 employees. The remaining team of Mercator's IT professionals is based at its global headquarters in Dubai.
"THAI is a known leader in the cargo realm and we look forward to a strong and mutually beneficial partnership with them," said Patrick Naef, Head of Mercator. "THAI's decision to select Mercator is testament to our ability to develop quality IT solutions that support an airline's daily operations and future growth aspirations."
Mercator is a leading provider of software and tech-enabled outsourcing solutions to the global aviation industry. We help airlines to deliver on the promise they make to their customers - getting passengers and cargo to their destinations - safely and on time.
Our aviation heritage, built from years of experience in developing IT solutions specifically for airlines - gives us unrivalled insight. Our specialised team of aviation experts developed a specific portfolio of solutions, rigorously testing them in the real world. Our key products and services include Cargo Operations and Management, Financial Solutions, Loyalty CRM, and Passenger Reservation & Departure Control. These technologies manage critical processes for all segments of the aviation industry: award-winning carriers, hybrid, low-cost, regional, national and international airlines.