Achieving Airline Business Agility Through AutomationMercator Whitepaper
Agility is crucial in today’s dynamic business environment, and in particular for airlines who need to rapidly adapt to market changes and competitive pressures. Fortunately, agility is easier to achieve than ever before, thanks to automation technology. This whitepaper examines how automation facilitates business agility and enables airlines to quickly and nimbly respond to unforeseen developments.
How LCCs Are Changing Airline Market DynamicsMercator Viewpoint
LCCs have dramatically impacted the market dynamics of the airline industry in recent years. But while LCCs present legacy airlines with new challenges, the latter have many advantages they can use to meet those hurdles head on. Learn more about how traditional and hybrid carriers can differentiate their offering to compete with LCCs and stand out in a competitive market.
Understanding Customers Through SegmentationeBook
Segmenting customers into groups according to their needs and preferences has a number of advantages for airlines, especially those that are challenged by addressing their market with a one-size-fits-all strategy, for both their marketing message and the services they offer. In this eBook, we explore how with the growing diversity in the choices of modern consumers, airlines can benefit from servicing a multiplicity of customers and expand their market share.
Enhancing Air Cargo Security: Customs and Trade FacilitationeBook
To facilitate global trade in a safe environment, all air cargo stakeholders need to comply with the standards intended for the enhancement of their supply chains’ security. In this eBook, we explore how security can provide competitive advantages, efficient business processes, and financial benefits to the air cargo industry, as well as the key initiatives that will drive the future of this space.
5 Things to Consider Before Investing in a Revenue...eBook
The Tools Airlines Need To Lead in the Digital EraMercator Viewpoint
Reinventing Airline Retailing for a Digital FutureMercator Viewpoint
Improvement Opportunities for ULD InterliningMercator Viewpoint
Achieving Financial Health for AirlineseBook
Electronic Documentation & the 48hr Air Cargo ChallengeeBook
Reducing air cargo delivery times by 48 hours will be a difficult, but achievable goal. However, doing so will require air freight shippers to upgrade their IT infrastructure, adopt industry best practices, and begin moving toward paperless documentation methods.
Air Cargo Economic
Optimizing Airline Revenue AccountingMercator Viewpoint
Effective Change Management in the Digital EraMercator Viewpoint
Analyzing and Addressing Airline Revenue LeakageeBook
Strengthening the Value Proposition of Air CargoMercator Viewpoint
As the value proposition of air cargo is questioned, cargo carriers and the industry at large, are intensifying their efforts to meet evolving customer needs and deliver added value. Learn more about the importance of value propositions that resonate with customers and how strengthening that aspect of an airline’s cargo business can generate significant results.
Overhauling the Passenger ExperienceMercator Viewpoint
Customer expectations are at an all-time high when it comes to the passenger experience, and differentiating yourself from the competition is a challenge for many airlines. Learn more about why it is critical to keep up with changing passenger needs and overhaul the essentials of both the physical and digital passenger experience in order to enhance customer retention and loyalty.
Big Analytics – Driving Better Airline DecisionsMercator Viewpoint
In a fast changing world, it is important for airlines to stay ahead. Big data and analytics represent a fundamental shift in decision making where leaders can determine risks and costs, weigh outcomes, and prioritize strategic directions associated with business decisions. Learn more about the value of big data and how airlines can use their analytics capabilities to create advantages over competitors.
Creating the Omni-Channel Customer ExperienceeBook
As new technologies emerge and customer expectations rise, it is increasingly important for airlines to adopt data-driven and omni-channel retail practices. In this eBook, we explore trends that are shaping omni-channel strategies and share tactics that enable airlines to deliver engaging experiences across all channels – resulting in increased customer satisfaction, profitability and loyalty.
How can airline CFOs respond to key industry trends?eBook
As the demands placed on airline revenue accounting departments continue to increase, CFOs are challenged with accelerating financial and strategic growth, while also providing the agility to respond rapidly to a changing business landscape. In this eBook, we explore the keys to financial success that airline CFOs will consider to drive revenues, now and into the future.
How Digital Leaders Outperform the CompetitionMercator Viewpoint
As the pace of technological change accelerates, digital transformation becomes imperative for airlines looking to gain a competitive advantage and differentiate themselves in an increasingly dynamic marketplace. Learn more about how airline leaders can proactively leverage digital technologies to drive business growth and competitiveness.
Self-Service: Simplifying Air Cargo ManagementeBook
The rise and adoption of technology has led to constantly changing expectations and opportunities for the air cargo industry, with more customers demanding added value in their interactions with cargo carriers. Learn more about how cargo carriers can increase the efficiency of their management processes and service outcomes by offering self-service options that make the customer experience simple and effective.
Building Customer Loyalty in a Multi-Channel WorldMercator Viewpoint
The airlines that stand out in today’s competitive market are the ones optimizing the multi-channel experience, ensuring interaction with travelers across multiple touch-points, and offering access to information rich services. Learn more about how airlines can deliver seamless customer experiences across all mediums possible, engaging customers with the right message at the right time on the right channel.
The Dynamics of Airfare Pricing in a Changing MarketMercator Viewpoint
Historically, customers have been more concerned about pricing than any other factor when it comes to booking air travel. But savvy airlines have developed more enticing services to retain and grow their customer bases. Learn more about the changing market dynamics in air travel which have provided airlines with the opportunity to gain market share by competing on quality and service rather than on price.
Live from IATA WFS 2015: Revenue Accounting After NDCVideo
In this video, Mercator’s Lalit Singh, Vice President & Chief Architect, discusses the impact of NDC on airline revenue accounting and our comprehensive approach to building innovative solutions. Topics covered in the panel included: the fundamental differences coming from NDC orders, how IATA standards for ticketing will be changed, and how airline revenue accounting system providers intend to support their clients with NDC order management.
Standardization, Simplification, and ScalabilityeBook
Interline billing, until recently, was a complex labyrinth constructed of competing processes often unique to each carrier. In this eBook, we explore how airlines can optimize their interline billing through these key enablers - standardization, simplification, and scalability.
Top Trends Driving the Future of Airline Customer LoyaltyMercator Viewpoint
In 2015, we saw airlines begin to invest in new technologies, platforms and experiences that encourage customer loyalty and engagement. Learn more about the most prevalent of those trends, which will ultimately see more airlines creating experiences to win and retain customers by providing more flexibility in their interactions.
The Rise and Value of Predictive Analytics for AirlinesMercator Viewpoint
Predictive analytics are dramatically influencing the air travel industry, as airlines tailor their product offerings to fit the needs of specific customer segments and deliver the best possible experience to travelers. Learn more about how predictive analytics can help airlines transform data into actionable intelligence that increases customer loyalty and retention, maximizes efficiency, drives profits, and boosts the bottom line.
How Mobile Is Transforming Air Cargo Customer ExperienceMercator Viewpoint
Customer expectations, and mobile technologies, are evolving rapidly and impacting the way in which cargo carriers deliver services and interact with their customers. Learn more about why mobile should become a core part of your strategy to transform customer experience.
NDC: A Brave New World for InnovationeBook
Customers today expect a greater level of personalization than ever before, requiring airlines to be more innovative in their merchandising efforts. In this eBook, we explore how airlines can incorporate the new NDC standard by understanding what their customers want, how marketers function, and what technologies present opportunities or limitations to their goal of enhancing upsell opportunities and developing new revenue streams.
The Air Cargo Messaging Standard of the FutureMercator Viewpoint
As the preferred format for air cargo messaging, a number of airlines, freight forwarders, and ground-handling agents have already taken the lead in implementing the Cargo-XML messaging standard as an alternative to Cargo-IMP communication. Learn more about the use of Cargo-XML to exchange electronic information along the air cargo supply chain and facilitate business processes.
How Beacons Transform the Travel ExperienceMercator Viewpoint
Beacon technology is poised to become a significant catalyst for transforming the way passengers travel and airlines engage with customers. Learn more about how airlines can harness the power of location-based technology to deliver engaging, personalized, and targeted travel experiences.
How Airlines Can Think Like RetailerseBook
With the recent expansion in ancillary revenues, more airlines have started to think like retailers by incorporating merchandising practices that create engaging customer relationships and increase their profit margins. In this eBook, we explore how airlines can tap into new sources of non-ticket revenue, while addressing the needs of customers and improving the traveler experience.
SIS e-invoicing: Taking Invoicing to the Next LevelMercator Viewpoint
In a fast-moving air transportation market where many business processes are being automated, there is a growing need and interest from the industry to accelerate the adoption of electronic invoicing. Learn more about the recent SIS e-invoicing initiative and how it can play a critical role in improving invoice management, optimizing back office efficiency, streamlining operations, and reducing costs.
Meeting an Expanded Need for Cool Chain SolutionsMercator Viewpoint
The transportation of pharmaceuticals and perishables by air is undergoing rapid transformation as the demand for temperature-sensitive solutions, safety, and integrity throughout the air cargo supply chain increases. Learn more about how airlines that are using advanced cool chain solutions will be well-positioned to take full advantage of this growing opportunity.
Meeting the Needs of the Next Generation of TravelerseBook
As airlines continue to be innovative in finding ways to expand their customer base and meet the expectations of passengers, staying on top of technology trends is essential to keep ahead of the curve and remain relevant in a dynamic market. In this eBook, we explore how airlines can align their customer experience and IT practices to keep pace with the next generation of travelers.
Open Clouds and Open NetworksMercator Whitepaper
The current growth phase in the majority of air transport markets, partnered with evolving technology aimed at providing enterprise and operational benefits, offers a significant opportunity to build sustainable revenue performance. This whitepaper examines how airlines can leverage new IT infrastructure and services models to reduce costs while supporting growth opportunities.
Airline Revenue Accounting after NDCeBook
NDC promises to harmonize marketing language across all travel touch points – direct and indirect channels – and provide airlines with better control over how products and services will be presented and sold. In this eBook, we highlight some of the most significant ancillary merchandising and revenue generation opportunities that NDC presents for airlines as they transition to the new standard, and what this means for revenue accounting.
Increase Ancillary Revenues by Personalizing Customer...Mercator Viewpoint
In an age of customer experience and the Internet of Things, forward-thinking airlines are moving towards a retail-focused mindset to increase engagement with their passengers and improve ancillary revenues. Learn more about how airlines have shifted their approach to ancillary services by creating more customer-centric travel experiences that leverage retail practices, big data, and increased connectivity.
What impact will technology have on service delivery?Mercator Viewpoint
As new technologies emerge, they are playing a more significant role in air transportation – whether in the journey of passengers or cargo. Learn more about how airlines are harnessing these technologies to enhance their traditional services and give rise to new ancillary services that generate additional revenue streams.
Cargo 2000: Improve Service, Transparency, and VisibilityeBook
Cargo 2000 was created with the goal of improving service quality throughout the air cargo industry by providing a common system for shipment planning and performance monitoring for all parties. In this eBook, we explore how cargo carriers can apply the Cargo 2000 (C2K) industry standard to increase the value of their services by providing better service quality, enhanced transparency, and end-to-end visibility.
Internet of Things and the Future for AirlinesMercator Viewpoint
The Internet of Things is impacting the airline industry in previously unimaginable ways. Learn more about how airlines can leverage technologies such as such as beacons, mobile devices, location-based tracking, and big data, to provide seamless passenger experiences and transform the way they do business in the years to come.
The Changing Role of Airline Revenue AccountingeBook
The role of airline revenue accounting has evolved as airlines seek new ways to increase the speed and accuracy of their revenue accounting process, maximize revenue streams, and comply with industry-wide initiatives and standards. In this eBook, we explore how airlines can leverage technology to support future-state airline revenue accounting.
The Impact of Airline MerchandisingMercator Viewpoint
Airline merchandising represents a huge opportunity to turn customer demand into profit. Learn more about how airlines are using technology to engage their passengers at every stage of their journey by offering additional services and ancillary products that increase revenue and brand value.
Adoption of Cloud Solutions within the Airline IndustryMercator Whitepaper
As cloud computing gains prominence, the opportunity for airlines to build brand value, better serve and understand customers, and drive excellence with cloud projects has become a reality. In this white paper, we look at the past and present of cloud computing, evaluate industry specific challenges and solutions, and present an analysis on which cloud-enabled technologies and initiatives hold the most promise for our industry.
Before You Invest in an Air Cargo Management SolutioneBook
Air cargo leaders have begun to upgrade their air cargo management solutions to manage changing demands, help reduce costs, stay competitive, and provide a better customer experience. But not all air cargo management solutions are built alike. Choose one that can meet your needs today, and grow with you in the future.
6 Essential Steps for Successful Airline IT ImplementationsMercator Viewpoint
There’s no denying that airline IT implementations can be demanding, and proper planning and preparation are essential for maximizing their success. Learn more about the airline IT implementation best practices that facilitate a seamless and successful project, while dramatically reducing disruptions to your business.
Driving Airline Revenues with Real-Time DataeBook
Air travel is one of the most data-intensive industries in the world, producing a vast array of complex information in a multitude of formats. In this eBook, we explore how you can turn real-time data into actionable intelligence to ensure profitability, stem revenue leakages and create new opportunities for revenue growth.
The State of e-Freight Policy & Implementation DevelopmentsMercator Whitepaper
Vital to the air cargo industry’s future, e-Freight is a global IATA initiative that aims to establish paperless air cargo processes. This whitepaper examines the project’s policy and implementation developments, key areas that cargo airlines should address to see the full benefits of e-Freight technology, as well as the significant improvements in efficiency that can be achieved with an air cargo management solution.
The Future of Airline CRM and Wearable TechnologyMercator Viewpoint
Wearable technology presents a significant opportunity for airlines to bolster customer engagement. Devices directly connect wearers to the providers they’re interested in and the collection of real-time information from customers makes relationship management a little less art, and a lot more science. Learn how integrating CRM systems with wearables provides opportunities for airlines to increase personalized services and discover new up-selling and cross-selling possibilities.
Efficiency and Management of Ancillary FeeseBook
Ancillary fees can represent a significant portion of revenue for airlines if they are managed efficiently. In this eBook, we explore how airlines can leverage technology to personalize ancillary services offerings and create dynamic pricing options that result in increased revenues.
Air Cargo Management Revenue PotentialeBook
Game-Changing Efficiency in Air Cargo ManagementInfographic
The air cargo industry has reached a critical point where a fast-track approach to digitalization is required to keep pace with competitive modes of transport. Air cargo carriers must reinvent themselves and become more efficient, cost-effective, and transparent. Here’s a look at how air cargo management solutions can help you remain competitive and agile in today’s dynamic environment.
Avianca Brasil Transforms with RAPID Managed ServicesCase Study
Avianca Brasil needed to ensure that the superior customer service that Brazilian market has come to expect was maintained during a time of growth and transformation, while also working to comply with the revenue accounting industry requirements and standards. Mercator’s RAPID BPM was selected to provide end-to-end airline revenue accounting.
The 6 Steps to Becoming a Customer-Centric AirlineeBook
In today’s highly competitive marketplace, customer-centricity has become the key to differentiation and profitability for airlines. Customer centricity begins with creating a business culture where the customer is at the center of everything you do. In this eBook, we explore the steps airlines should take to become more customer-centric and build greater competitive advantage.
Top Tech Priorities on the Minds of Airline LeadersMercator Viewpoint
The technological landscape is changing, but even more importantly, it’s influencing how airline executives are leveraging IT solutions to drive intelligent planning and efficiency in their business processes. Learn more about the most pertinent technology priorities that are top of mind for the airline industry’s leaders today.
SoLoMo: Engaging Travelers with Social, Local & MobileMercator Viewpoint
The convergence of social, local and mobile technologies is changing the way travelers access information on their mobiles. Learn more about why it is critical for airlines to communicate with customers with the right message, at the right time, and on the right channel.
The Next Chapter in Ancillary RevenueWebinar
Our guest speaker, Tom Bacon, is a leading expert in airline revenue accounting and optimization and joins Mercator to discuss how airlines are increasing the ratio of ancillary service sales from their total revenues. We also discuss how airlines account for these ancillary fee revenues using RAPID, Mercator’s airline revenue accounting solution.
Air Cargo Profitability: Threats & OpportunitiesMercator Viewpoint
Airlines today face multiple economic and competitive challenges, and are under increasing pressure to remain agile and profitable in order to meet customer expectations and thrive in the air cargo space. Learn more about the threats and opportunities that define this competitive environment, and the measures airlines need to take to improve their profitability.
From Mainframe to Next-Gen Air Cargo TechnologyeBook
The success of the air cargo industry’s transformation relies, in part, on necessary investments in technology, yet most airlines have been relatively slow in adopting the technological innovations that will modernize the supply chain. In this eBook, we explore how airlines can migrate from existing mainframe systems to next-generation platforms in order to improve their efficiency and profitability.
The Connected TravelerMercator Whitepaper
Meeting the needs of the connected traveler is no longer an option, but rather a key competitive differentiator for airlines to personalize the travel experience, gather business intelligence, and build sustainable new revenue streams. This whitepaper examines how airlines are responding to today’s connected travelers with immersive mobile experiences that deliver real value to both passengers and the airline itself.
Implementing Airline Industry Compliance Best Practices...eBook
Remaining in compliance with new and ever-changing regulations that impact the airline industry can be a challenge. In this eBook, we explore how smart and future-ready revenue accounting IT solutions deliver the capabilities an airline needs, provide real ROI, and simplify the process of meeting regulatory demands, today and in the future.
Transforming the Passenger Experience with MobileMercator Viewpoint
The increasing connectivity of travelers presents a tremendous opportunity for revenue optimization, both in terms of personalization and ancillary sales. Learn more about how airlines are using mobile technology to transform the entire passenger experience.
Optimizing the Use of Assets in Air CargoeBook
Airlines seeking competitive advantages are up against a constant struggle in today’s air cargo industry, and they require deep insight into how their cargo assets work together, and how each of these assets impacts their bottom line. In this eBook, we identify some of the primary assets carriers possess and analyze how air cargo management solutions can help increase asset optimization for efficient cargo operations.
Engaging the Connected TravelerMercator Viewpoint
Travelers are more connected than ever, creating higher expectations for mobile experiences that simplify their travel journey. Learn more about how airlines are responding to today’s connected travelers to meet their needs, and build customer loyalty while increasing revenue.
Innovation and Transformation in the Airline IndustryMercator Viewpoint
Technology has evolved rapidly in the last several years, bringing enormous changes to the airline industry. Learn about technologies that are transforming the industry and are likely to change the way you do business in the future, including big data, advanced analytics, social media, and document digitalization.
RAPID Cargo, Airline Revenue AccountingVideo
How can you optimize air cargo revenue accounting for your airline, while becoming more efficient, profitable and productive? RAPID Cargo, Mercator’s Airline Revenue Accounting solution is a next-generation platform for cargo carriers serious about delivering the insights - and the assurance - that respond to today’s market demands.
Social CRM Strategies for AirlinesMercator Viewpoint
Social CRM can help an airline understand what services are important, what value-adds matter, and what innovations are most likely to return ROI. You’ll need a CRM solution that is designed for the dynamics of the airline industry and integrates with key applications across all customer touch points.
Using Big Data to Improve the Customer ExperienceMercator Viewpoint
Big data has the potential to fundamentally change how airlines relate to their customers. Airlines can offer a personalized incentive for every type of customer resulting in more ancillary sales, repeat business and an improved customer experience.
Optimizing the Air Cargo Supply ChaineBook
Optimization is essential to gain the maximum value from the air cargo supply chain, whilst improving efficiency and enhancing the customer experience. In this eBook, we explain the required strategies to increase the performance of supply chain functions and achieve sustainable success.
RAPID Passenger, Airline Revenue AccountingVideo
How can you see how your airline is performing, while handling the most complex of business models and interline operations? RAPID Passenger, Mercator’s Airline Revenue Accounting solution is a next-generation platform for airline serious about delivering the insights - and the assurance - that respond to today’s market demands.
Mercator Solutions, Driving Airline EfficiencyVideo
Airlines operate in a dynamic and challenging environment, and those that are able to respond swiftly and intelligently to industry developments are the ones that will thrive. Built for the aviation industry, by the aviation industry, Mercator’s advanced technology and industry-tested solutions enable leading airlines across the globe to transform their financial and operational efficiency for today’s, and tomorrow’s, business challenges.
SkyChain, Mercator's Air Cargo Management SolutionVideo
How do you transform your cargo operations to keep up with the latest challenges and opportunities? SkyChain, much more than a cargo management solution, is a next-generation platform for airlines serious about providing on-time performance, world-class customer service and increased profitability.
Mobility & Efficiency: Meeting the 48hr Air Cargo ChallengeeBook
The air cargo industry has refocused its efforts to reduce 48 hours from average transit times by the end of the decade. In this eBook, we explore how you can meet the 48-hour challenge by increasing mobile accessibility to maximize efficiency and achieve improved productivity.
Real-time Info in the Airline IndustryMercator Viewpoint
Services That Make a DifferenceVideo
We share your vision and objectives. Our experts and consultants leverage decades of their aviation practice expertise and thinking to drive impact for your airline in every step of our engagement with you. The result of our approach is a competitive advantage for our clients through reduced costs and complexities, increased profitability and improved operational efficiency and agility.
Managing Risks in Airline Revenue AccountingeBook
Garuda Indonesia’s Revenues Accelerated with RAPIDCase Study
As one the highest rated airlines in the world, Garuda Indonesia struggled to balance growth with profits, this saw them seek to improve their financial processes and in particular reduce revenue leakage. Using Mercator’s RAPID Passenger solution, they managed to stem the leakage and increase profits.
Performing an Air Cargo IT Health CheckeBook
WestJet Transforms with RAPID Managed ServicesCase Study
WestJet’s ambitious goals to be one of the most successful airlines in the industry meant growth needed to be supported with leading industry technology and expertise in BPM (Business Process Management). Mercator’s RAPID BPM solution supported WestJet to increase efficiencies and effectiveness allowing them to focus on generating revenue.
Hahn Air Simplify Interlining with Mercator’s RAPIDCase Study
Hahn Air’s unique business model of providing 95,000 travel agencies around the world with a solution for e-ticketing through 300 Interline partners created significant problems within their revenue accounting department. Mercator’s leading revenue accounting solution, RAPID Passenger, allowed them to not only increase profits from eliminating revenue leakage, but further expand their interline network to become one of the largest in the world.
A Primer on Big Data
in the Digital Age
Cargo at Crossroads: Challenges & OpportunitieseBook
Technology Shaping Air Cargo Revenue AccountingeBook
Swiss WorldCargo Adopts Mercator’s SkyChainCase Study
Swiss WorldCargo is the air freight division of Swiss International Air Lines Ltd. Headquartered at Zurich Airport, Swiss WorldCargo provides a comprehensive range of high-value and care-intensive logistics solutions to around 120 destinations in over 80 countries. The extensive network of air services is supplemented by daily truck connections between key business centers. An innovative and reliable provider within the Lufthansa Group, Swiss WorldCargo is committed to continuously deliver superior quality to its customers and makes a substantial contribution to the profitability of SWISS.