SkyChain Claims

Benefit from an end-to-end integrated solution, SkyChain Claims, for the efficient management of air cargo claims across your network. The interactions between a claimant, airline outstations, and airline headquarters are automated into a simple workflow to reduce costs and streamline processes.

Leverage Flexibility Across Your Network

Access a powerful, secure, scalable, and customizable solution with an open architecture and framework based on Java and JEE. File intent or claims with a web-based portal. Manage relationships through offers and settlements. Integrate with core operational systems.

Learn about the potential of digital technology in air cargo
Leverage Flexibility Across Your Network

Enhance Customer Service and Experience

Support workflow activation and performance-related metrics to continually improve service delivery to customers with a cohesive queue framework. Provide a customer facing module for filing and tracking of claims. Manage the claims life cycle efficiently.

Explore how mobile technology can enhance the air cargo customer experience
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Automate Workflows for Claims Resolution

Track and manage claims using automated workflows and allow for the processing of customer complaints and filing of fines levied by regulatory authorities. Enable workflow based processing of intents and claims. Support the quick resolution of fines imposed by authorities and customer complaints. Deploy network-wide via a web portal. Transfer of ownership of claims within the airline network.

Find out how air cargo management solutions can help you remain competitive
Automate Workflows for Claims Resolution

Measure What Matters and Continuously Improve

Calculate compensation and generate a wide range of MIS reports that analyze key supply chain performance data, as well as trends collected from the system. Utilize out of the box reports to view claims data. Review and track intents, claims, and complaints with real-time dashboards.

See how carriers are improving the air cargo experience
Measure What Matters and Continuously Improve

Maximize Efficiency and Productivity

Reduce claims costs though streamlined processes, accelerate paperless claims processing, and move towards electronic documents and EDI. Track intents and claims with workflow based approvals and dashboards. Upload damage reports and supplementary information via SkyPouch for efficient claims processing.

Learn more about moving toward paperless documentation methods
Maximize Efficiency and Productivity

See how SkyChain Claims enables fast, efficient, and thorough resolutions of all your air cargo claims.

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