Airline Loyalty Program Management

With a focus on the customer experience now at the core of customer relationship management and airline loyalty management strategies, it’s crucial to have a loyalty solution that’s integrated with your key operational systems to drive end-to-end customer engagement. With CRIS you will gain the power and flexibility you need to engage customers at scale while building long-term relationships.

Redefine the Customer Experience and Increase Loyalty

Grow lifetime value by engaging consumers seamlessly across channels. Drive loyalty, retention, and acquisition with consistent, quality services. Provide real-time information and visibility to employees throughout the customer journey to personalize your passengers’ experiences.

Learn more about customer loyalty in the digital age
Redefine the Customer Experience and Increase Loyalty

Manage Partnerships That Deliver Results

Reduce your dependence on IT by providing flexible data formats for B2B transactions and information exchange, while ensuring that the right partner for your airline and customers is selected and on-boarded quickly. Support the complete partner data exchange process and comply with alliance requirements.

Explore how the role of loyalty is changing in airline strategy
Manage Partnerships That Deliver Results

Gain a Complete View of Your Customers

Access your customers’ information in one place and deliver the most compelling experience across their entire lifecycle to build trust and loyalty. Engage with your customers as the individuals, using rich profiles and real-time customer insights to optimize revenues.

Find out how airlines are creating personalized offers
Gain a Complete View of Your Customers

Integrate Seamlessly to Create Better Experiences

Integrate your systems from PNR creation to check-in, localize communications, and adopt a CRM strategy to effectively serve your customers at every checkpoint of their journey. Connect and share data with leading passenger services solutions, 3rd party systems, and other Mercator products with a pre-built set of web services and APIs.

Discover how Aeroméxico increases loyalty and enhances customer experience
Integrate Seamlessly to Create Better Experiences

See how CRIS helps airlines promote loyalty and create engaging customer experiences.

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